How To Refund NBI Payment?

BySam Reeves

The National Bureau of Investigation (NBI) Clearance is an essential document in the Philippines, often required for employment, travel, and other legal purposes. Sometimes, applicants may mistakenly make payments or encounter issues requiring a refund. If you’ve paid your NBI fee and need to request a refund, this guide will help you through the process.

Steps to Refund NBI Payment Through APP

If you have made a payment for NBI through GCash and need to request a refund, follow these steps:

  1. Visit the NBI Website
  2. Submit a Refund Request
    • Look for the option to send a refund request.
    • Click on it and proceed to fill out the required details.
  3. Provide the Reason
    • Specify the reason for requesting a refund. Ensure the reason is valid and clearly explained.
  4. Send the Request
    • Once the form is complete, send your refund request to NBI for processing.
  5. Wait for a Response
    • Allow some time for the NBI to review and process your refund request.
  6. Follow Up if Necessary
    • If you do not receive a response within a reasonable period, contact the NBI through their official contact channels to follow up on the status of your refund.

By following these steps, you can ensure that your refund request is submitted and tracked efficiently.

how to refund nbi clearance payment gcash

Tips to Avoid Payment Issues in the Future

  • Double-check Details: Ensure your reference number and payment details are correct before confirming the transaction.
  • Save Receipts: Always save your transaction receipts for future reference.
  • Verify Before Paying: Check your NBI account to confirm if payment is required or if previous payments have been recorded.
See also  Find NBI Branches Locations Near You

Who Can Request a Payment Refund?

Not everyone who pays for an NBI clearance can request a refund. Refunds are typically granted only in the following situations:

  • Duplicate payments: You accidentally paid twice for the same appointment or reference number.
  • Technical errors: You were charged, but the transaction failed to register in the system.
  • Cancelled appointments: The NBI itself cancelled your schedule and instructed you to rebook.
  • System-generated errors: Your appointment was disrupted by backend issues beyond your control.

You cannot request a refund for voluntary cancellations, no-shows, or expired reference numbers that you chose not to use.

Frequently Asked Questions

Can I get an NBI refund if I missed my appointment?

No. Missed appointments due to personal reasons are not eligible for refunds. However, you can still use your NBI reference number to reschedule within 15 days from your original appointment.

How do I know if my refund was approved?

The NBI will email you regarding the status of your request. If you don't hear back after 15 working days, you can follow up via the same email you used or contact the NBI Helpdesk.

Is the refund process the same for walk-in payments?

Yes. Whether you paid via kiosk, over-the-counter bank, or online platforms like GCash, the same email-based refund process applies. Just make sure your payment proof is clear and complete.

Refunding an NBI payment made through is possible with the correct steps and documentation. By promptly contacting NBI support and following up with, you can ensure your refund request is processed efficiently. Always verify payment details before proceeding to avoid unnecessary complications.

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